It then refreshes and brings up same page and selection box again but yes and no buttons are greyed out and almost instantly it closes and goes back to Google home app but the accounts aren't linked. Philips Hue lights are great when they’re working properly, ... your Bridge doesn’t have to be close to every single bulb, but if you have a bulb that’s far away from everything, it can become unreachable by the other bulbs and Bridge. ... Why am I unable to add lights to my Entertainment setup after a software update? Hue Beyond Pendant. Second, try unplugging the power to your bridge for a few seconds, then plug the power back in. Summary: Cortana Connected Home is connected to my Philips Hue, but when I ask her to do anything with the lights, she tells me to go to Connected Home and set up the connection. Firstly, take your Philips Hue lights, connect them and turn them on. Tap Log in to My Hue. I have seen another thread where the solution to this issue was to turn off port forwarding, however, I do not have any single, ranged or triggered port forwarding on my configuration. Hi. Philips Hue FAQ. We answer the most common Philips Hue questions here, if you have a question or want to see one added to our FAQ then leave us a comment our drop us a message.. We have grouped the questions into sections, setting up, using the Hue and then into the extras such as the light strip. By default, all Philips Hue starter kits contain a Philips Hue bridge. This website has no direct affiliation with Signify or Philips Hue. Now that your hue account is setup with your bridge linked to it, you can login to your Philips Hue application to start controlling your lights away from home. If you are not connected to your wifi network, Hue Pro will be unable to connect to your bridge on your home network. Check your integration with Alexa. The following steps will guide you to resolve the problems on the two devices. The Fix. I am logged in on the app and logged in on the website when i go into the app to turn lights on it says out of home connection in orange ! This website has no direct affiliation with Signify or Philips Hue. Set up your Philips Hue lights and bridge in the Philips Hue Android/iOS app; Connect your Android or iOS device to your main Wi-Fi. Launch the Hue app. It brings up the Philips hue page saying it's trying to link and do you trust Google and I select yes trust account. Login with your meethue account credentials. (To check this, go into your phone’s Wi-Fi settings. If all of the blue lights on your hue bridge are solid and the hue application is still unable to find the bridge can be resolved by forgetting your network from your device. Welcome! Philips Hue was the very first smart home products comes to market in 2012. Here are a few steps to take when your hue bridge won’t connect: Ensure that your hue bulbs are near each other so that they can receive signals from other bulbs and the Hue Bridge. Tap Explore. Home and Away routines are supported by all iOS and Android devices with the latest version of the Hue app and cellular data capabilities. Can I use the Hue Go away from home? Updated on January 7, 2020 in ... I’m getting the same loop, can’t update my bulbs, can’t connect them to Google home. unable to login to app or webpage for hur away from home to access bridge. This is … Amazon Alexa and Philips hue not connecting. ... You can connect up to 10 Philips Hue or Friends of Hue color-capable lights per Entertainment area. Tap Log in. If these steps do not work, contact support via the Contact page. Here’s how to set up your Philips Hue lights using the new Philips Hue app. Philips Hue is a really cool Wi-Fi-enabled lighting system that allows you to turn on and off your lights right from your smartphone (or from other smarthome-controlling devices, like the Amazon Echo). New to the Philips HUE so forgive me if I speak crap ! Once you have done this the Philips Hue bridge will be able to discover and connect to them. Check our consumer lighting or professional lighting pages. Open your Philips Hue app and select Explore. You should open the Alexa app and check for any errors in there. I am unable to control my light when I am away from home To control your lights while away from home, you’ll need to set up the Home & Away functionality: Select Routines at the bottom of the app screen. It’s one of the first steps in turning your house into a smarthome of the future. If you are unable to connect, but all lights on the bridge are solid.