Returns & Exchanges. Learn more about Wayfair’s Return Policy and easy online return process. Returns in-store will result in a merchandise credit - no exchanges. The warranty at Macy's is 180 days, but when I tried to return them (with the receipt), they told me they don't have returns for broken products. ... Aside from any exceptions Macy’s has for its merchandise returns, you can return both online and in-store purchases at one of Macy’s retail locations. In the wake of many department stores struggling, it’s good to see that Macy’s is doing so well. I have hardwood floors as well, but I stay on the rugs or upstairs carpet if I'm testing out shoes that are purchased from Macy's. I've had (unworn) clothes for like 6 months and they let me return them. The next day we received an email from Macy’s telling us the watch (defective) had to be returned … You can return it even if the seller's returns policy says they don't accept returns," the company wrote. Skip to Main Content. Exchanges currently cannot be processed online. It's free! Understanding Commission (CA State) Page 5 of 21 September 2013 “Defective/Damage Merchandise” is merchandise that is determined to be defective or damaged prior to the original sale, as outlined in Macy’s guidelines. Find out if Macy's easy returns are actually easy. It's also super convenient how you don't have to have a receipt because they put a return bar code on the tag. We were told that they would be sending a replacement watch. If an item isn't the perfect match, you can return it for a refund within 30 days of delivery in the original condition and packaging. Strong customer service and a great return policy definitely has something to do with their success. Hello PF, I bought some shoes from Macy's, they broke after two weeks of use. Return shipping is free by printing a mailing label on site. Several retailers, such as Gap, J.Crew, Kohl’s, Macy’s, and Nordstrom, will accept clothing returns without tags; others, including H&M and Zara, will not. Upon return, merchandise that is determined to Sellers have three business days to resolve problems. My friend bought me a pair of shoes for my birthday about one month ago, and today, while I was walking, the bottom of the shoe completely cracked in half, exposing the inside sole of the shoe. For Damaged/Defective merchandise please call Macy's Customer Service at 1-888-822-6229. Contacted Macy’s Customer Service. If you purchased from a 3rd Party app, please mail merchandise back to return location for a refund to your original form of payment. Macys return policy - defective merchandise w/o receipt? Victoria’s Secret will exchange merchandise or issue a merchandise credit based on the lowest selling price for the returned merchandise factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied.