We purchased a couch from art van furniture 29905 7 mile road livonia michigan on 03/05/09 around 5/05/09 we noticed loose strings falling off the fabric when the service guys came out they said there were snags and snags are not covered by either the manufacterer or the COMPLETE CARE warranty sold as an add on by art van themselfs. Waited a week and call warranty company was told the defect had to be a 1/4 inch deeper for the. I foolishly purchased an extended warranty, for a sectional sofa. If you are unable to visit an Art Van store location you can contact the Online Sales Team at … Art Van furniture I will never buy furniture again from! ... extended warranty, homeowner's or renter's or other insurance policy, credit card protection program, or other protection Plan. When checking on the warranty not only did we find out that the couch wasn't "real leather" the manufacturer no longer made or repaired the couch. Learn about our available warranty plans and find out how to make a claim if needed. Bought a mattress set from Art Van 4 years ago . The Care Free Plan is a third-party service contract intended to help protect the investment in your new Living Spaces home furnishings purchase. Had a tech come out and he agreed mattress was defective. We purchased a matrix leather couch and love seat with a 10 year leather protection warranty/replacement in 2016 from Art Van Furniture. The Care Free Plan is valid for new furniture purchased at the same time as the Care Free Plan, and appears on the sales receipt as such. Mattress is sagging and very uncomfortable. To replace mattress. You can obtain your full Art Van Signature account number by visiting your local Art Van showroom and providing a valid photo ID as well as your social security number. Art Van has the worst customer service ever! I keep a cover on my table to prevents scratches. A couple weeks ago the couch seats started cracking and tearing. The finishing on my table is basIcally gone, and has been for awhile. Granted my furniture literally just hit a year old and I paid for the extended warranty on both pieces. When the third party technician came to evaluate, he discovered that our large sectional couch was sinking, because it was manufactured incorrectly. Art Van wants to be sure you enjoy your new furniture for years to come.